Intiland strives to bring the best products that are useful to you, the community, and the development of the city

The Company is committed to ethical business practice as the employment. Some important aspects of CSR in the field of employment are set out in ISO 26000, including clear working status, labor exploitation, safety, discrimination practice, forced labor, and underage labor. This reference also regulates the level of employee welfare that includes appropriate remuneration, adequate working condition, working hours that do not reduce employees’ responsibility to their family, increased employment opportunities, career development, career promotion, employ local workers and employee welfare. These factors are regulated in the company’s regulations, policies in the field of human resource management, as well as aspects and procedures that relate to employment.

The Company also takes into account the aspects of Health and Safety (K3) implementation in its operational activities. As a property developer, the Company pays attention to the K3 aspect especially for workers in the project environment with high level of accident risk. In the selection of contractors, the Company applies K3 standard as one of the must-have requirements. The application of K3 aspect can also be explained through policy on the provision of health facilities, insurance, leave, and employee working hours. This policy aims at providing protection for all of the Company’s employees so as to increase productivity.

The Company realizes that every human being is entitled to a decent job in accordance with his or her abilities. The Company, therefore, applies the principle of gender equality in many aspects of the work. starting from the recruitment process to career development. The recruitment process is based on competency and professionalism considerations. Every employee has the opportunity to gain achievement, climb career ladder, and get promotion to higher position.

As an effort to improve the quality of human resources management, the Company implements Human Capital Information System (HCIS). This system helps the management process of employee administration, and performance management system (PMS). The Company believes that effort to improve the capability of human resources is an important factor because it positively impacts the Company’s future progress. The training program is tailored to the needs, potentials and talents, and is participated by all levels, from the lower rank to General Manager level.

The Company is very concerned about the impact of every development process on the surrounding environment, from the start of the planning process, the construction implementation, to the after sales stages of the product, such as the management of the area and the building.

Intiland always puts environmentally friendly elements at the fore of every project it develops. This has become the Company’s commitment, and can be seen from the selection and use of safe and energy-efficient materials in the Company’s projects. This commitment has been reflected from the year 1984 during the construction of Intiland Tower, when environmental issues and green building design has not been the concern of the public.

The concrete action of this environmental awareness can be seen in the following Intiland’s projects:

South Quarter:

Development and construction of the South Quarter refers to the terms and rules of the green building. The South Quarter has a Gold certificate based on the reference of Green Building Council Indonesia for eco-friendly and energy-efficient design.

Serenia Hills:

In cooperation with Yayasan Sangga Buana, the Company has built an integrated waste treatment center. All the household waste in the area is managed and processed independently into fertilizer and fodder.

Pesanggrahan river conservation, where the Company works with local communities in conservation area, such as bamboo planting around Pesanggrahan river.

Graha Natura:

The Company has built an Integrated sewage Treatment Plant by cooperating with Dutch company Qua-Vac B.V. This waste treatment center makes the residential estate Graha Natura free of household waste, both solid waste and liquid waste that can pollute the environment. The use of this integrated waste management system also ensures that every house in the region is free from septic tanks.

The Company collaborates with Seameo Biotrop (Southeast Asia Regional Center for Biology Tropical) and Purwodadi Botanical Gardens in conservation and biodiversity efforts by planting 10,000 trees from 1,000 species of archipelago trees.

Graha Famili:

This landed residential project of Intiland in West Surabaya processes pruning waste which gathered from surrounding housing area and turn it into compost. These compost used to maintain gardens and environment in Graha Famili.

The Company believes that the success of a company is inseparable source from the contribution of the surrounding community. For that reason, the Company always strives to be socially and environmentally responsible to contribute to the improvement of people’s quality of life.

In 2017, the Company provided technical assistance and expertise to PT Triputra Agro Persada in developing Child Friendly Integrated Public (RPTRA) in Semper, North Jakarta. RPTRA was inaugurated by Jakarta Acting Governor Djarot Saiful Hidayat. This program was initiated by DKI Jakarta Provincial Government as a manifestation of providing decent and friendly urban environment for children.

The Company also helps to improve the quality of life of the people in Pacitan, East Java by building 106 simple houses on 1.7 hectares of land. The implementation of the People’s House Development program is in line with the One Million House program launched by the Government. The Company runs this program by partnering with three regional developers: PT Menara Tinggi Bertumbuh, PT Cipta Griya Sriwijaya and PT Multi Bangun Realtindo. This collaborative program with those developers creates synergy between national developers and local developers to succeed the implementation of the One Million House program.

The Company is also pro-actively engaged in community involvement and empowerment program in sports. In 2017, this commitment is realized by establishing cooperation with the Badminton Association (PB) Tangkas, one of the leading badminton sports clubs in Indonesia. Through this cooperation, the name of PB Tangkas has officially changed to PB Tangkas Intiland. The Company is committed to actively participate in promoting the national badminton sport through the search and training of talented badminton players across Indonesia. The partnership also focuses on the development and upgrading the skills of the athletes of PB Tangkas Intiland, as they participate in national and international championships.

The Company also conducts Community Involvement and Development program for residents living in the area surrounding projects developed by the Company. The program involves local people in business activities as well as providing training and workshop. At the Serenia Hills housing project in South Jakarta, the Company provides training, education and art course for the surrounding community. The Company proactively provides assistance for the repair of social and public facility and infrastructure.

As an effort to improve the quality of human resources management, the Company implements Human Capital Information System (HCIS). This system helps the management process of employee administration, and performance management system (PMS). The Company believes that effort to improve the capability of human resources is an important factor because it positively impacts the Company’s future progress. The training program is tailored to the needs, potentials and talents, and is participated by all levels, from the lower rank to General Manager level.

The Company is committed to always maintaining and improving the quality of products and services for consumers. Attention to the importance of maintaining product quality is realized with the meticulousness, from the planning process to the handover of the property unit to the consumer. One example is in the selection of the building materials where the Company refers to the applicable Indonesian national and international standards. In the selection of building materials, the Company always pays attention to aspects of health and safety for consumers. In an effort to maintain the quality of product and service, the Company also provides the warranty period of 100 – 365 (one hundred to three hundred sixty five) days after the handover of the unit to consumers.

Product responsibility is also realized through the process of design planning that concerns the convenience, security and added value for consumers. The commitment has received appreciation and recognition from a number of parties, one of them in the form of awarding.

The Company’s commitment to its product responsibility is realized through the functions of customer relationship management (CRM). One of the primary functions is to improve the quality of service for customers and act as a medium of communication between customers and the Company. Customers are equipped with facilities and channels to communicate with the Company, either in the form of complaints or suggestions for improving product quality.

The Company recognizes that product and consumer responsibility is one of the most important aspects to be taken into account in order to maintain the quality standards of products and services. In some project developments, the Company provides contact personnel, telephone numbers, mailboxes, and custom email addresses for customer complaints. The Company also always keeps the confidentiality of customer data so as not to be misused or used irresponsibly.